FREQUENTLY
ASKED QUESTIONS

We've shared some of our most frequently asked questions to help you out!

SHIPPING

When will my order be shipped?

Following a successful transaction, orders are typically processed and prepared for shipping within 3-5 business days. This timeframe allows our team to verify your payment, carefully pack your items, and prepare the necessary shipping documentation. Please note that 'business days' are defined as Monday through Friday, and do not include weekends or public holidays. You will receive a separate email notification containing your tracking number as soon as your order has been dispatched and is on its way to you.

What are the shipping charges?
Can I change the delivery address after placing the order?
Can I combine multiple orders into one shipment?
Do you offer same-day dispatch?

PRODUCT

What powers the Fly Fan?
Can I share power with other devices?
What power source does the fly fan use?
Is the product material durable?
How long do batteries last?
Can I return if defective?

ACCOUNT

Do I need an account to order?
Can I manage multiple shipping addresses?
Can I change my phone number?

RETURN

Is return shipping free?